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Pega Software Engineer | Coforge | Dec 2019 – Present

Designed and implemented Pega solutions using Case Types, Flows, Data Pages, Activities, Job Schedulers, SLAs, and Data Transforms to support complex business workflows.
Worked across Pega 8.4 through Pega Infinity 24, including participation in upgrade initiatives and platform modernization efforts.
Performed data analysis and troubleshooting involving relational databases and flat-file ETL data feeds.
Built and integrated REST APIs for HR, Project Management, and Appointment Scheduling systems.
Collaborated with cross-functional teams to translate business requirements into scalable Pega implementations.

Salesforce Administrator | Verified First | Mar 2019 – Dec 2019

Managed support tickets created by sales agents to report bugs and issues.
Analyzed process builders, validation rules, formulas, and APEX to resolve issues and improve efficiency.
Uploaded, extracted, maintained, and cleaned data using Microsoft Excel to generate campaigns for sales teams.
Configured user profiles, permission sets, and page layouts to maintain proper access controls.